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# August 13, 2026 — Retry notice for temporary payer errors

> Benefit checks that hit a brief payer outage now show an amber 'Unable to check benefits' notice with Try Again, instead of a red denial-style screen.

<Note>
  Looking for older announcements? See [all past updates](/help/changelog/index).
</Note>

## Updates

### Transient payer errors now show a retry-friendly message

When an insurance payer's automated eligibility system is briefly unable to respond, the benefit check result now shows an amber **Unable to check benefits** notice with a short "this may be a temporary issue, please try again" body and a **Try Again** action.

Previously, the same situation surfaced a red **Unable to Verify Benefits** screen with the raw payer error text ("Unable to Respond at Current Time") as the main copy, which read like a coverage denial.

**Who this affects:**

* Clinicians running an automated check from the **Instant Benefit Checker** in the Clinician Portal.
* Clients and prospective clients running a check through the **Thrizer Widget**.

**Why it matters:** a temporary payer outage is not a coverage denial. The new copy makes that clear and points you to the right next step. Retry instead of treating the client as ineligible.

**What to do:**

* If you see **Unable to check benefits**, use **Try Again**. Most transient payer errors clear on a retry.
* If retries keep failing, request a [manual benefit check](/help/widget/manual-benefit-checks) by emailing [help@thrizer.com](mailto:help@thrizer.com).

See [Checking client benefits](/help/clinician/check-benefits) and [How to use the Instant Benefit Checker](/help/widget/how-to-use-the-instant-benefit-checker).