> ## Documentation Index > Fetch the complete documentation index at: https://docs.thrizer.com/llms.txt > Use this file to discover all available pages before exploring further. # Checking client benefits > Use Thrizer's benefit-check tools to estimate a client's out-of-network coverage, see what information is needed, and request manual verification. ## Before you start Use benefit checks to estimate out-of-network benefits for a client. ## Where to check benefits Benefit checking has two views, both set up together from **Clinician Portal → Benefits**: * **Benefits Checker** — the clinician-facing name for the benefits-checking tool inside the Clinician Portal. * **Thrizer Widget** — the public version of the same tool. A practice can share it as a Thrizer-hosted link or embed it on a website so prospective clients can run their own estimate. Configuring one configures the other — they are not two separate products. ## Benefit-check inputs A benefit check can ask for: * Rate * Service * First name * Last name * Date of birth * Insurance company * Member ID ## What benefit checks support Benefit checks help estimate: * Whether benefit information is usable in Thrizer * Deductible status * Coinsurance * Estimated reimbursement * Estimated out-of-pocket responsibility Benefit checks and reimbursement estimates help set expectations. Insurance carriers determine final coverage, reimbursement amounts, deductible application, claim approval, and processing time. ## Manual verification A failed or incomplete automated check is not a coverage denial. When the automated check does not return enough information, manual verification may be needed. To request a manual benefit check, contact Thrizer support at [help@thrizer.com](mailto:help@thrizer.com). Support can ask for the front and back of the client's insurance card and the client's date of birth. If a benefit check cannot be completed through automated or manual verification, Thrizer cannot support claim submission for that client and plan. Self-Pay remains available. For the full list of common failure causes and what manual verification can confirm, see [Manual benefit checks](/help/widget/manual-benefit-checks). ## Rechecks and a met deductible Automated eligibility rechecks often report the plan-level deductible remaining and do not reflect the out-of-network payments a client has already made. To avoid silently disabling Thrizer Pay for a client whose deductible is met, Thrizer preserves a previously recorded met deductible across automated rechecks within the same calendar year. What this means in practice: * **Same calendar year, recheck shows remaining > 0:** the recorded met value is preserved. Thrizer flags the discrepancy internally for review rather than overwriting the client's status. * **New calendar year:** most OON plans reset on January 1. A recheck in the new year is allowed to reset the deductible to not met, matching the new plan-year expectation. * **Payer or plan change:** switching a client to a different payer or plan invalidates the previous OON benefits snapshot. The next benefit check derives the deductible from the new plan, so a met deductible on the prior plan does not carry over. If you believe a client's deductible status is wrong, request a manual benefit check through **Help → Request Benefit Check** so the recorded value can be reviewed. ## Widget and benefit checks The Thrizer Widget uses the same underlying benefit-check approach, configured with the practice's services and rates. ## Related articles Learn what a benefit check estimates, what it cannot guarantee, and how to interpret results. See when manual verification is needed, what information may be required, and what it can confirm. Run an automated benefit check from the Clinician Portal. Understand why an estimate may not match the insurer's final claim decision.