# Thrizer Help Center

## Docs

- [June 15, 2026 — Separate client and clinician dashboards](https://docs.thrizer.com/help/changelog/2026-06-15.md): Clients and clinicians now sign in to Thrizer on separate dashboard URLs at client.thrizer.com and clinician.thrizer.com, with no account changes.
- [Claim and billing limitations](https://docs.thrizer.com/help/claims/claim-and-billing-limitations.md): Learn which claim and billing workflows Thrizer does not support, why these limits exist, and what alternatives are available for clinicians and clients.
- [Claims processing timeline](https://docs.thrizer.com/help/claims/claims-processing-timeline.md): Understand how Thrizer claim submissions are processed by insurance, typical 4–6 week timelines, and why an approved claim may still pay $0.
- [Can I use a specific CPT code with Thrizer?](https://docs.thrizer.com/help/claims/cpt-codes-and-thrizer.md): Learn how CPT codes work in Thrizer, why CPT code use does not guarantee coverage or reimbursement, and what to do if a session involves more than one CPT code.
- [Can I use a specific diagnosis code with Thrizer?](https://docs.thrizer.com/help/claims/diagnosis-codes-and-thrizer.md): How diagnosis codes work in Thrizer claims, why workflow support is not a coverage guarantee, and what to do if a code is missing or unrecognized.
- [How to submit a claim](https://docs.thrizer.com/help/claims/how-to-submit-a-claim.md): Learn how claims are submitted through Thrizer, when submission is automatic, and when a client may need to upload a superbill manually.
- [Self-pay and superbills](https://docs.thrizer.com/help/claims/self-pay-and-superbills.md): Learn how Self-Pay works in Thrizer, when a superbill may be used, and what to expect if you submit a claim separately for reimbursement.
- [Which insurance companies does Thrizer work with?](https://docs.thrizer.com/help/claims/supported-insurance.md): How insurance company support works in Thrizer, why each client's plan still needs a benefit check, and what to do if an insurer is not listed.
- [Claims and Superbill Uploads](https://docs.thrizer.com/help/client/claims-and-superbills.md): View claim history, open claim details, upload superbills, and add out-of-network insurance claims manually from the Thrizer Client Portal.
- [Clinician Connections](https://docs.thrizer.com/help/client/clinician-connections.md): See your connected clinicians, open clinician details, and accept or decline a pending clinician invitation from your Client Portal.
- [Understanding Estimates and Reimbursement](https://docs.thrizer.com/help/client/estimates-and-reimbursement.md): Understand allowed amounts, deductibles, coinsurance, claim outcomes, reimbursement routing, and why out-of-network insurance estimates can change.
- [Getting Started as a Client](https://docs.thrizer.com/help/client/getting-started.md): Set up your Thrizer client account, complete onboarding steps like linking insurance and payment methods, and learn how to navigate the Client Portal.
- [Client Help](https://docs.thrizer.com/help/client/index.md): Help for clients using Thrizer to manage insurance, payments, claims, superbills, reimbursement bank details, and clinician connections.
- [Linking or Editing Insurance](https://docs.thrizer.com/help/client/link-insurance.md): Add, view, and edit your insurance information in the Thrizer Client Portal so benefit checks, claims, and reimbursement estimates use the right plan.
- [Adding and managing payment methods](https://docs.thrizer.com/help/client/payment-methods.md): Add a card, view saved payment methods, set a default, and remove cards in the Thrizer Client Portal so charges can be processed reliably.
- [Viewing Payments and Exporting Receipts](https://docs.thrizer.com/help/client/payments-and-receipts.md): View your Thrizer payment history, filter payments, open transaction details, generate superbills, and export payment records and receipts as PDFs.
- [Profile and Account Settings](https://docs.thrizer.com/help/client/profile-and-settings.md): View and edit your Thrizer client profile, manage account preferences from the Settings menu, update contact details, and request a password reset.
- [Adding a reimbursement bank account](https://docs.thrizer.com/help/client/reimbursement-bank.md): Add or update the bank account Thrizer uses to deposit insurance reimbursements routed to you through OON Pay or superbill claims.
- [Troubleshooting and support](https://docs.thrizer.com/help/client/troubleshooting-and-support.md): Get help with benefit-check failures, claim delays, payment issues, account changes, reimbursement bank setup, and support requests.
- [Adding and Managing Clients](https://docs.thrizer.com/help/clinician/add-and-manage-clients.md): Add new clients to Thrizer, filter the client list, view client details, manage connections and invitations, and access client actions in the Clinician Portal.
- [Charging Clients](https://docs.thrizer.com/help/clinician/charge-clients.md): Create session charges in Thrizer, learn what charge details are required, and see how each charge triggers payment processing and out-of-network claims.
- [Checking client benefits](https://docs.thrizer.com/help/clinician/check-benefits.md): Use Thrizer's benefit-check tools to estimate a client's out-of-network coverage, see what information is needed, and request manual verification.
- [Claims and Superbills](https://docs.thrizer.com/help/clinician/claims-and-superbills.md): Understand automatic out-of-network claim submission, client superbill uploads, claim lists, claim filters, and self-pay superbill generation in Thrizer.
- [Getting Started as a Clinician](https://docs.thrizer.com/help/clinician/getting-started.md): Set up your Thrizer clinician account, complete the key onboarding steps, and learn how to navigate the core areas of the Clinician Portal.
- [Clinician help](https://docs.thrizer.com/help/clinician/index.md): Guides for clinicians and practice administrators on adding clients, checking benefits, charging sessions, managing payments and claims, and the Thrizer Widget.
- [Payment types and eligibility](https://docs.thrizer.com/help/clinician/payment-types-and-eligibility.md): Understand Self-Pay, OON Pay, and Thrizer Pay, the fees attached to each, and the eligibility rules that decide which payment type a client can use.
- [Payments, payouts, and refunds](https://docs.thrizer.com/help/clinician/payments-payouts-and-refunds.md): Review client payments, filter and export transactions, track payout timing to your bank account, and issue refunds from the Clinician Portal.
- [Settings and Profile](https://docs.thrizer.com/help/clinician/settings-and-profile.md): Use clinician Settings in Thrizer to view account areas, edit profile details, update contact information, and manage your available account preferences.
- [Team members](https://docs.thrizer.com/help/clinician/team-members.md): Add team members, understand the Staff Member role, and see how practice administrators manage a Thrizer team across charges, claims, and payouts.
- [Thrizer Widget](https://docs.thrizer.com/help/clinician/thrizer-widget.md): Configure the Thrizer Widget, manage services and team members, share your unique widget link, and embed the out-of-network benefits calculator on your website.
- [Unsupported workflows and limitations](https://docs.thrizer.com/help/clinician/unsupported-workflows.md): Understand Thrizer product limitations around charges, claims, payment methods, account changes, team payouts, and insurance workflows.
- [Important Thrizer links](https://docs.thrizer.com/help/faq/important-links.md): Find official Thrizer links for support, the dashboard, legal documents, product walkthrough, clinician sign up, and Thrizer comparison pages.
- [Unsupported workflows and possible workarounds](https://docs.thrizer.com/help/faq/unsupported-workflows-and-workarounds.md): Common Thrizer workflows that aren't supported, the workarounds clients and clinicians can use instead, and when to reach out to Thrizer Support for help.
- [Which payment and claim submission options are available?](https://docs.thrizer.com/help/faq/which-payment-types-are-available.md): Compare when Self-Pay, OON Pay, Thrizer Pay, and Superbill Upload are available based on insurance, benefit checks, deductible status, and claim history.
- [Why Thrizer Pay may not be available](https://docs.thrizer.com/help/faq/why-thrizer-pay-may-not-be-available.md): Learn why Thrizer Pay may not be available for a client based on benefit checks, deductible status, and claim history, and which payment options still apply.
- [Can I use my insurance with Thrizer?](https://docs.thrizer.com/help/getting-started/can-i-use-my-insurance-with-thrizer.md): When a client can use insurance with Thrizer, how out-of-network benefits work, and why coverage and reimbursement always depend on the insurance carrier.
- [How Thrizer compares with other OON billing tools](https://docs.thrizer.com/help/getting-started/compare-thrizer.md): Compare Thrizer with other out-of-network billing tools across affordability, payment processing, claim submission, benefit checks, and practice workflow.
- [How can I explain Thrizer to my clients?](https://docs.thrizer.com/help/getting-started/how-to-explain-thrizer-to-clients.md): Client-friendly language clinicians can use to explain Thrizer as a payment platform for private-pay sessions with embedded out-of-network billing support.
- [Getting started with Thrizer](https://docs.thrizer.com/help/getting-started/overview.md): Learn what Thrizer does for out-of-network mental health care and how clients and clinicians use Thrizer Pay, OON Pay, and Self-Pay payment workflows.
- [Who can use Thrizer](https://docs.thrizer.com/help/getting-started/who-can-use-thrizer.md): See which clinicians may use Thrizer, including mental health providers, supervised clinicians, and other licensed healthcare providers.
- [Thrizer Help Center](https://docs.thrizer.com/help/index.md): Help articles for Thrizer clinicians and clients covering account setup, insurance, payments, claims, reimbursement, benefit checks, and the Thrizer Widget.
- [Deductibles, coinsurance, and allowed amounts explained](https://docs.thrizer.com/help/payments/deductibles-coinsurance-and-allowed-amounts.md): Understand how deductibles, coinsurance, and allowed amounts affect out-of-network insurance reimbursement estimates and final claim outcomes in Thrizer.
- [How OON Pay works](https://docs.thrizer.com/help/payments/how-oon-pay-works.md): See how Thrizer OON Pay works: clients pay the session fee upfront, Thrizer submits the out-of-network claim, and any reimbursement returns to the client.
- [How Thrizer Pay works](https://docs.thrizer.com/help/payments/how-thrizer-pay-works.md): Learn how Thrizer Pay lets eligible clients pay an estimated amount upfront while Thrizer advances the rest of the session fee to the clinician.
- [Insurance and payment glossary](https://docs.thrizer.com/help/payments/insurance-and-payment-glossary.md): Plain-English Thrizer glossary covering deductible, allowed amount, coinsurance, reimbursement, claim status, and OON Pay, Thrizer Pay, and Self-Pay terms.
- [Insurance payment examples](https://docs.thrizer.com/help/payments/insurance-payment-examples.md): Simple examples that explain how session fees, allowed amounts, deductibles, coinsurance, reimbursement, OON Pay, and Thrizer Pay can work.
- [Pricing overview](https://docs.thrizer.com/help/payments/pricing-overview.md): Understand what Thrizer costs for clients and clinicians, including OON Pay, Thrizer Pay, Superbill Uploads, and clinician payment processing fees.
- [Reimbursement basics](https://docs.thrizer.com/help/payments/reimbursement-basics.md): How out-of-network reimbursement works through Thrizer, why estimates can change, and how deductibles, allowed amounts, and coinsurance affect payouts.
- [What is a benefit check?](https://docs.thrizer.com/help/payments/what-is-a-benefit-check.md): Learn how a Thrizer benefit check helps estimate insurance reimbursement, what it can and cannot confirm, and why the final claim result may differ.
- [Why an approved claim may not pay reimbursement](https://docs.thrizer.com/help/payments/why-an-approved-claim-may-not-pay-reimbursement.md): Why an approved insurance claim can still result in $0 reimbursement, deductible credit, or partial payment, and how to read the explanation of benefits.
- [Why reimbursement can differ from the estimate](https://docs.thrizer.com/help/payments/why-reimbursement-can-differ-from-estimate.md): Why an out-of-network reimbursement estimate may not match the final insurance payment, and what approved, applied to deductible, and denied claims mean.
- [How to set up the Thrizer Widget](https://docs.thrizer.com/help/widget/how-to-set-up-the-thrizer-widget.md): Learn how clinicians can configure the Thrizer Widget, share it with prospective clients, and help clients estimate out-of-network benefits.
- [How to use the Instant Benefit Checker](https://docs.thrizer.com/help/widget/how-to-use-the-instant-benefit-checker.md): Learn how clinicians can use Thrizer’s Instant Benefit Checker to estimate a client’s out-of-network benefits before care or billing.
- [Manual benefit checks](https://docs.thrizer.com/help/widget/manual-benefit-checks.md): Learn why Thrizer may need to manually verify insurance benefits, what information may be needed, and what a manual check can and cannot confirm.
- [Widget overview](https://docs.thrizer.com/help/widget/widget-overview.md): Learn what the Thrizer Widget does, how clinicians share it with prospective clients, and how to read out-of-network benefit and reimbursement estimates.

## OpenAPI Specs

- [openapi](https://docs.thrizer.com/api-reference/openapi.json)