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BCBS claims can route to the right Blue plan automatically
Blue Cross Blue Shield members carry a plan-specific alphanumeric prefix at the start of their Member ID. When a client’s Member ID matches a configured prefix, Thrizer now sends the claim to the correct Blue plan instead of the parent BCBS payer. Who this affects: clinicians and clients billing BCBS through Thrizer. Why it matters: claims land at the correct Blue plan on the first submission, which reduces rejections and rerouting. What to do: nothing — routing happens automatically when the client’s saved Member ID matches. Make sure the Member ID entered on the client’s insurance is exactly what appears on the card. See Check benefits and Link your insurance.Updates
Member ID must now be alphanumeric
Insurance saves in the Clinician Portal, the Client Portal, and the eligibility widget now require the Member ID to be letters and numbers only — no spaces, hyphens, slashes, or other punctuation. Who this affects: anyone saving or updating insurance on Thrizer. Why it matters: insurance uses strictly alphanumeric Member IDs on EDI submissions. Rejecting punctuation at save time prevents benefit-check and claim errors that used to appear later. What to do: enter the Member ID exactly as it appears on the insurance card, without dashes or spaces. If you see “Member ID must be alphanumeric”, remove any non-alphanumeric characters and save again. Test-mode codes likeTM-1 used in the eligibility widget still work as before. See Check benefits and Link your insurance.