Overview
When you create an OON Billing charge, the session’s Date of Service must be today or tomorrow. This is a calendar-date rule, not a rolling 24-hour window. Sessions two or more calendar days out cannot be charged as OON Billing. This rule lets you charge the day before a session without submitting a claim to insurance for a session that hasn’t happened yet.Why does Thrizer allow tomorrow’s date at all?
If your practice policy is to charge the client the day before the session, Thrizer supports that. When you create a charge for tomorrow’s Date of Service, Thrizer processes the payment right away. Thrizer holds the resulting claim until the Date of Service is no longer in the future. You can collect payment on your normal schedule, and the claim is never sent to insurance with a future date.Why can’t I bill further out than tomorrow?
Insurance carriers do not accept claims for dates of service that have not yet occurred. Submitting a claim for a session two or more calendar days in the future would either be rejected by the payer or misrepresent when care was delivered. To keep every submitted claim accurate, Thrizer blocks OON Billing charges where the Date of Service is more than one calendar day ahead.What about no-shows or cancellations after I’ve already charged?
A claim for a tomorrow-dated session is held until the Date of Service is no longer in the future. If the session does not happen, do not leave the insurance charge in place. Cancel the charge or fully refund it if completed. A refund does not automatically prevent or cancel its insurance claim, so contact Support to request cancellation of any associated claim. Wait for Support to confirm the next step before creating a replacement charge. Any no-show or cancellation fee must be a separate Self-Pay charge and cannot be submitted to insurance. See Payments, payouts, and refunds for refund instructions.Does this rule apply to Self-Pay?
No. The today-or-tomorrow rule applies to OON Billing. Self-Pay doesn’t submit an insurance claim.Related articles
How Instant Reimbursement works
Learn what clients pay upfront with Instant Reimbursement and where reimbursement goes.
How OON Billing works
See how Thrizer submits an eligible claim and how each Reimbursement Method handles client payment and reimbursement.
Billing options and eligibility (clinicians)
Review the clinician-side eligibility checklist, including Date of Service and Individual NPI requirements.
Why Instant Reimbursement isn't available
Understand the conditions Instant Reimbursement requires, including the today-or-tomorrow Date of Service.
Charging clients
Create session charges in the Clinician Portal and see what details are required.
Payments, payouts, and refunds
Refund a charge or reverse a payout if a session doesn’t happen.