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This page lists all past Thrizer product updates in reverse chronological order.

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Past updates

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August 18, 2026 — Incomplete practices name the exact unmet business fields

Practice Settings and Submit for review now list the specific rows a practice is missing (Business Structure, Business Name, Business Tax ID, Business Address, Practice Name) instead of a generic “missing information” hint, so Practice Administrators can finish setup without contacting support. Read the full update

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August 18, 2026 — Plan-specific benefits and registration prompts

Benefit checks and insurance forms now show the reimbursement methods and registration requirements for the client’s actual plan, prompt for registration after linking, and block plans that don’t support out-of-network billing. Read the full update

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August 15, 2026 — Assignment of benefits and patient amount paid on submitted claims

Insurance claims submitted from Thrizer now carry the assignment-of-benefits decision (box 27) and the client’s already-paid amount (box 29) through to the payer, so pay-in-full and instant-reimbursement claims route reimbursement correctly and the client’s paid amount is no longer blank. Read the full update

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August 13, 2026 — Defer practice setup during clinician onboarding

Clinicians in self-signup can now select I’m not ready to set up my practice on the Create Practice step and return later, instead of being forced to finish practice setup or sign out. Read the full update

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August 13, 2026 — Rendering provider now always appears on sole-prop claims

Sole-proprietor claims (no group NPI on file) now always include the rendering clinician’s Individual NPI in box 31 of the printed claim, so payers no longer receive claims with a blank rendering provider. Read the full update

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August 13, 2026 — Clearer message when a benefit check hits a temporary payer error

Transient payer failures in the Instant Benefit Checker and Thrizer Widget now show an amber “Unable to check benefits” notice with a Try Again action, instead of a red screen with raw payer text that read like a coverage denial. Read the full update

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August 12, 2026 — Staff and Clinicians can export payments CSV

Staff Members and Clinicians can now download the filtered payments CSV from the Transactions Payments tab and a client’s profile, respecting what each role can see on screen. Read the full update Insurance payer search now matches parent Blue Cross Blue Shield by common brand names like Anthem, Regence, and Excellus, so clients and clinicians can find the right payer without knowing the BCBS parent name. Read the full update

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August 8, 2026 — Upload Superbill retired from the Client Portal

Client-side superbill upload is retired from the Thrizer Client Portal as of August 9, 2026, as announced on July 22. Claims already submitted are unaffected, Generate Superbill still works, and clinicians on Thrizer continue submitting claims automatically. Read the full update

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August 8, 2026 — Future-dated claims held for auto-submission, Clients page crash fixed

Insurance claims created with a next-day Date of Service are no longer auto-submitted while the date is still in the future, so they stop coming back as durable rejections. A separate fix restores the Clients page for clinicians who were hitting a repeated “Something went wrong” error caused by a legacy insurance record. Read the full update

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August 7, 2026 — Mailing address and Team Owner prompts

New claims now prefer the practice’s optional Mailing Address when it is complete, and fall back to the Business Address otherwise. Sole-prop practices without a group NPI now submit the rendering clinician’s full name as the billing name. The 1099-K error card now names a missing Team Owner directly. The Payout Report Export CSV tags blank Practice Owner Email rows as No Recipient and counts them under a Skipped total. Read the full update

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August 6, 2026 — Multi-field business address and optional mailing address

Business address in onboarding, Practice Settings, and admin Business Information now uses separate fields for street, apt / suite / floor, city, state, and ZIP. The unit line flows through to 837 N302, ClaimMD, and the ops CSV. Practice Administrators can also save an optional Mailing address that is not used on claims. Read the full update

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August 5, 2026 — Team Owner transfer and login restored

Team Owners can now transfer the role from Change Role with a confirmation step. Invitations and reassignments no longer create a second Team Owner at the same practice, and 76 previously locked-out clinicians can sign in again. Read the full update

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August 3, 2026 — Elevance Health reimbursement change and invite resend fix

Anthem BCBS, Carelon, NYSHIP, and Wellpoint clients now receive reimbursement by paper check only. Thrizer Pay and OON Pay direct deposit are not available for these plans, and their 5% and 1% fees are waived. Practice Administrators and Team Owners can once again resend or relink team-member invitations. Read the full update

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August 2, 2026 — Thrizer Pay follows the matched Blue plan

For BCBS clients matched to a specific Blue plan by Member ID prefix, Thrizer Pay availability now reflects that plan instead of the parent BCBS payer. Read the full update

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July 31, 2026 — Member ID format and BCBS claim routing

Insurance saves now require an alphanumeric Member ID, and BCBS claims can route to the correct Blue plan automatically based on the Member ID prefix. Read the full update

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July 30, 2026 — Higher session-rate cap on request

Practices can now request a higher session-rate charge cap — up to $25,000 per session — so clinicians can submit larger charges themselves instead of routing each one through Thrizer support. Read the full update

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July 29, 2026 — Claims can bill under the practice

Payers can now be configured to submit claims under your practice (Qualifier 85) instead of the individual clinician, with an automatic fallback to the rendering clinician’s Individual NPI when no group NPI is on file. Read the full update

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July 28, 2026 — Address banner and claim creator

Practice Administrators get a warning banner for a missing business address, the claim drawer shows who created each claim, and practices without a verified business must submit for review before charging. Read the full update

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July 22, 2026 — Client-submitted claims are winding down

Add Claim has been removed from the Client Portal, and Upload Superbill now shows a heads-up that it will be discontinued on August 9, 2026. Read the full update

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July 20, 2026 — Session location sets place of service

The Location saved on a charge now determines the CMS place-of-service code sent to insurance, and Home Visit sessions now bill as POS 12 (Home) instead of POS 11 (Office). Read the full update

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July 17, 2026 — Team Owner role and insurance payer fix

A new Team Owner role gives practice creators exclusive authority over ownership-sensitive actions. Insurance saves now route to the correct payer even when payers share an eligibility code. Read the full update

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July 15, 2026 — Refund and Thrizer Pay checkout fixes

Refunds now succeed on recent charges wrongly blocked by an “already in progress” error, Confirm Refund guards against duplicate submissions, and Thrizer-Pay-eligible clients are no longer stuck on Self-Pay. Read the full update

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July 14, 2026 — Thrizer Pay restored and onboarding fixes

Thrizer Pay availability has been restored for 1,120 clients who were incorrectly shown Self-Pay, plus fixes for onboarding, the Payments page, and mobile support ticket attachments. Read the full update

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July 13, 2026 — Superbill redesign and Payments filters

Generate Superbill now offers Download or Email to client, driven by your Payments filters. Payments filters gain an Appointment date range and a multi-select Clinician filter. Read the full update

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July 6, 2026 — Widget setup checklist and payout exports

The Benefits page now guides you through finishing widget setup with a Finish setting up your benefits widget hero card. Practice Administrators can also export a per-payout CSV from the Payouts tab. Read the full update Clinicians can email an existing client a one-click link back into the Thrizer Client Portal, without asking them to reset their password. Read the full update

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June 22, 2026 — Insurance billing date restriction

OON Pay and Thrizer Pay charges now require a Date of Service that is today or tomorrow (UTC). Sessions further in the future must use Self-Pay. Read the full update

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June 17, 2026 — Referral program credit at onboarding

New clinicians who complete onboarding with a valid referral code now automatically receive $2,500 in waived payment processing fees. Read the full update