Before you start
Thrizer helps you manage out-of-network payments and claims. How this works depends on your clinician, your insurance, and the payment type used for care.
Your clinician must invite you to Thrizer. If you haven’t received an invitation, ask your clinician to send one.
If your clinician invited you
Open your Thrizer invitation email and follow the instructions to access your client account. Use the same email address your clinician used to invite you. If you cannot find the invitation, check your spam or junk folder, or sign in directly to the Client Portal with that email address.
Main setup steps
Start with these items:
- Access your client account using the instructions in your invitation email.
- Add your insurance plan if you want Thrizer to check out-of-network benefits or support claims.
- Add a payment method so your clinician can charge you through Thrizer when needed.
- Add a reimbursement bank account if Thrizer should send reimbursements to you.
- Review your clinician connections.
Home
The Home page shows your account summary at a glance. It can show:
- Welcome message
- Pending actions, including pending clinician invitations
- Quick actions to jump into common tasks
- Account Summary with connected clinicians and year-to-date payment and claim totals
- Announcement banner
Quick actions on Home let you Add Payment Method, View Invitations from clinicians, and Edit Insurance. When an active announcement appears, you can dismiss it from Home.
To manage insurance, go to Settings → Insurance plan.
Settings
Settings includes:
- My profile
- Insurance plan
- Payment methods
- Reimbursement bank
Use Settings to edit profile details, manage insurance, add cards, and manage reimbursement bank information.
Claims
The Claims page lets you:
- View your claims list
- Search claims by clinician name or claim number
- Open claim details
Claims can only be submitted through Thrizer via OON Pay and Thrizer Pay. As of August 9, 2026, client-side Upload Superbill and Add Claim (manual claim entry) were retired from the Client Portal, and Thrizer does not accept client-submitted superbills through any channel. If your clinician uses OON Pay or Thrizer Pay, they continue to submit claims automatically. If you have a superbill from a provider who is not on Thrizer, submit it directly to your insurance carrier.
Payments
The Payments page lets you:
- View payment history
- Search by clinician name and filter by clinician, appointment date, charge type, or billing type
- Open payment details
- Generate a superbill when that option is available
Clinicians
The Clinicians page shows clinicians connected to your account. You can view clinician details and respond to pending invitations with Accept or Decline.
