Unsupported workflows and possible workarounds

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Overview

Some requests cannot be completed in Thrizer exactly as described. Unsupported processes are product limitations, not insurance decisions. In some cases, there may be a supported alternative, such as using one payment method, creating separate charges, choosing Self-Pay, creating a new account, or contacting support. Insurance carriers still determine final claim outcomes, reimbursement, deductible application, and claim timing.

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How this works

This article covers common processes that Thrizer does not currently support automatically. Some limitations are strict product constraints. Others may have possible workarounds, but those workarounds may not produce the same claim, payment, or reimbursement result.

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Can I split one session payment across multiple cards?

No. A single session charge cannot be split across multiple payment methods. Use one payment method for the full session charge. If you need to use more than one payment method, you may need to handle the payment through separate charges. Use that workaround carefully. Thrizer treats each charge separately and does not automatically combine multiple charges into one insurance claim. If insurance is involved, separate charges may not combine cleanly into one claim. When reimbursement matters for a session, using a single payment method keeps the charge and claim aligned.

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Can multiple charges be combined into one insurance claim?

No. Each charge corresponds to one claim. Thrizer does not automatically bundle multiple charges into a single claim. If a session is split into more than one charge, that may result in more than one claim or may require manual review. Manual workarounds are not guaranteed to produce the same claim outcome.

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Can one charge include multiple CPT codes?

Each charge supports one primary CPT code. You can include add-on or extension units of the same underlying service (for example, time-based add-ons) with the primary code. If a session includes unrelated services that need separate CPT codes, enter those services as separate charges. Each charge creates its own claim.

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Can I change the payment method after a charge is completed?

No. A completed charge cannot be moved to a different payment method. You can use a new card or payment method for future charges, but you cannot apply it retroactively to past transactions.

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Can Thrizer Pay be applied to past sessions?

No. You can only use Thrizer Pay for future sessions. Select the payment type before submitting the charge. You cannot convert past sessions into Thrizer Pay after the fact. Insurance billing (OON Pay and Thrizer Pay) is also restricted to a Date of Service of today or tomorrow (UTC). See Claim and billing limitations for details.

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Is there a maximum charge amount from the Clinician Portal?

Yes. Charges submitted from the Clinician Portal are capped at a session rate of $2,500. If the amount on the form is above $2,500, Thrizer blocks the charge and disables Submit until you reduce the amount. If a practice needs to process a larger transaction, contact Thrizer support so a Thrizer administrator can review and process the charge. See Claim and billing limitations for details.

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Can no-show or cancellation fees be submitted to insurance?

No. You cannot submit no-show and cancellation fees to insurance through Thrizer. You can charge clients directly for missed or canceled sessions, but handle these as Self-Pay charges. Insurance reimbursement is not available through Thrizer for no-show or cancellation fees.

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Can Thrizer use secondary insurance?

No. Thrizer supports primary insurance only. Secondary insurance and coordination of benefits are not supported. If a claim depends on secondary coverage, do not rely on Thrizer to handle that coordination.

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Can I change my account email?

No. You cannot change account email addresses after account creation. If you need to use a different email, you may need to create a new account. For clinician or practice access, adding a new email as a team member may be an available workaround depending on the account setup. You can continue to access the account as long as you can sign in with valid credentials for the original email.

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Can a client account become a clinician account, or the other way around?

No. Client accounts and clinician accounts are separate account types. You cannot convert a client account into a clinician account, and you cannot convert a clinician account into a client account. Accounts also cannot be merged across roles. If you need both types of access, you may need separate account setup for each role. You can use the same email address to create both a client account and a clinician account. The two accounts remain fully separate, and data, history, and connections do not transfer between them. Team or practice role controls — such as Practice Role, Role, or Change Role — manage a person’s permissions inside a clinician account. They do not convert an account from one type to another.

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Can payouts be split automatically between clinicians?

No. Thrizer does not support automated payout splits between clinicians. Each team has one payout bank account. If a practice needs to divide funds between clinicians, the practice needs to handle that outside Thrizer.

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What happens if a client’s payment fails?

If the client’s payment fails, the charge does not complete and Thrizer does not submit the claim. Resolve the payment issue with the client and retry the charge once a valid payment method is available. Thrizer does not submit automatic claims without a successful payment.

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What Thrizer does

Thrizer enforces system constraints for payments, claims, accounts, and payouts. When a process is unsupported, Thrizer may still be able to help identify a supported path. Depending on the situation, that may involve a different payment type, a different charge structure, Self-Pay, a client-submitted superbill, or support review.

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What insurance determines

Insurance carriers determine final claim outcomes, reimbursement amounts, deductible application, and claim timing. A Thrizer-supported workaround does not guarantee that an insurer will accept a claim, reimburse a claim, apply a claim to the deductible, or process the claim within a specific timeframe.

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What if my situation is not listed here?

Contact Thrizer support if you are unsure whether a process is supported. Some situations can be reviewed manually, especially when a request depends on missing information, a benefit check issue, a failed claim, or a practitioner type that needs additional review. Support can help identify whether there is a supported path, but insurance carriers determine final claim outcomes and reimbursement.

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