Overview
Find the task below to check what Thrizer supports and what you can do next. Each linked guide includes the relevant conditions and exceptions. Insurers decide claim outcomes.Payments and claims
One charge uses one payment method. For charge structure, CPT codes, date-of-service limits, and claim corrections, use Claim and billing limitations.Insurance
Thrizer supports primary insurance only. See secondary-insurance limits and plan eligibility.Accounts and teams
Client and clinician accounts are separate. For email, account, team, and payout restrictions, use Practice account, payment, and team limits. Client account steps are in Profile and account settings.Can multiple charges be combined into one insurance claim?
No. Each charge corresponds to one claim. See why charges have separate claims.Can one charge include multiple CPT codes?
Use a primary CPT code and only supported add-on combinations and units. Unrelated services require separate charges. See supported CPT combinations.Can I change the payment method after a charge is completed?
No. A new payment method applies to future charges. See changing cards for future charges.Can Instant Reimbursement be applied to past sessions?
No. It cannot be applied retroactively. See Instant Reimbursement timing limits.Is there a maximum charge amount from the Clinician Portal?
Yes. The form blocks amounts above its cap; Support can review a larger transaction. See charge limits and Support review.Can no-show or cancellation fees be submitted to insurance?
No. Handle them as Self-Pay charges. See billing no-show and cancellation fees.Can clients still upload superbills or manually add a claim?
No. Thrizer no longer accepts new client superbill uploads or manual claim entries. Clients can still download eligible superbill PDFs; eligibility is not limited to Self-Pay. See claims and superbill guidance.Can Thrizer use secondary insurance?
No. Thrizer supports primary insurance only. See primary-insurance requirements.Can I change my account email?
No. Use Profile and account settings for a client account and account limitations for clinician or practice access. Do not treat a team invitation as a client-account workaround.Can a client account become a clinician account, or the other way around?
No. The account types cannot be converted or merged. Changing a practice role does not change the account type. See account-type limits.Can I store multiple practice addresses for different state licenses?
No. Practice addresses apply to the practice. Contact Support before creating charges if different addresses are needed for different claims. See practice address requirements.Can payouts be split automatically between clinicians?
No. Divide funds outside Thrizer when needed. See team payout limits.What happens if a client’s payment fails?
The charge does not complete and the claim is not submitted. Resolve the payment issue before retrying. See failed-payment next steps.What Thrizer does
Thrizer enforces product limits. Follow the linked task guide for a documented alternative, or contact Support when the situation needs review.What insurance determines
Insurers decide claim acceptance, reimbursement, deductible application, and timing. A supported product action does not guarantee an insurer outcome.What if my situation is not listed here?
Contact Support through your account. Clients can also request Support directly. For client sign-in issues, use login and access guidance; use an available Support option on the current screen even if sign-in is unavailable.Related articles
Claim and billing limitations
Check the limits for charges, payment methods, codes, and claims.
Practice account, payment, and team limits
Review account, team, payout, and clinician-side limitations.
Which billing options are available?
Compare Self-Pay or OON Billing with an available Reimbursement Method before selecting a Billing Type.
Why Instant Reimbursement isn't available
Learn why Instant Reimbursement may be unavailable for certain clients, sessions, or insurance situations.
Self-Pay and superbills
Understand when Self-Pay is the right path and how superbills work.
How Thrizer submits insurance claims
See how claims are submitted through Thrizer now that client-side superbill upload is retired.