Unsupported workflows and possible workarounds

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Short answer

Some requests cannot be completed in Thrizer exactly as described. Unsupported workflows are product limitations, not insurance decisions. In some cases, there may be a supported alternative, such as using one payment method, creating separate charges, choosing Self-Pay, creating a new account, or contacting support. Insurance carriers still determine final claim outcomes, reimbursement, deductible application, and claim timing.

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How this works

This article covers common workflows that Thrizer does not currently support automatically. Some limitations are strict product constraints. Others may have possible workarounds, but those workarounds may not produce the same claim, payment, or reimbursement result.

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Can I split one session payment across multiple cards?

No. A single session charge cannot be split across multiple payment methods. The client should use one payment method for the full session charge. If a client needs to use more than one payment method, the payment may need to be handled through separate charges. That workaround should be used carefully. Each charge is treated separately, and Thrizer does not automatically combine multiple charges into one insurance claim. If insurance is involved, separate charges may not combine cleanly into one claim. When reimbursement matters for a session, using a single payment method keeps the charge and claim aligned.

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Can multiple charges be combined into one insurance claim?

No. Each charge corresponds to one claim. Thrizer does not automatically bundle multiple charges into a single claim. If a session is split into more than one charge, that may result in more than one claim or may require manual review. Manual workarounds are not guaranteed to produce the same claim outcome.

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Can one charge include multiple CPT codes?

Each charge supports one primary CPT code. Add-on or extension units of the same underlying service (for example, time-based add-ons) may be included with the primary code. If a session includes unrelated services that need separate CPT codes, those services need to be entered as separate charges. Each charge creates its own claim.

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Can I change the payment method after a charge is completed?

No. A completed charge cannot be moved to a different payment method. A new card or payment method can be used for future charges, but it cannot be applied retroactively to past transactions.

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Can Thrizer Pay be applied to past sessions?

No. Thrizer Pay can only be used for future sessions. The payment type must be selected before the charge is submitted. Past sessions cannot be converted into Thrizer Pay after the fact.

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Can no-show or cancellation fees be submitted to insurance?

No. No-show and cancellation fees cannot be submitted to insurance through Thrizer. Clinicians may charge clients directly for missed or canceled sessions, but these should be handled as Self-Pay charges. Insurance reimbursement is not available through Thrizer for no-show or cancellation fees.

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Can Thrizer use secondary insurance?

No. Thrizer supports primary insurance only. Secondary insurance and coordination of benefits are not supported. If a claim depends on secondary coverage, Thrizer should not be treated as handling that coordination.

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Can I change my account email?

No. Account email addresses cannot be changed after account creation. If you need to use a different email, you may need to create a new account. For clinician or practice access, adding a new email as a team member may be an available workaround depending on the account setup. Account access can continue as long as you can log in with valid credentials for the original email.

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Can a client account become a clinician account, or the other way around?

No. Client accounts and clinician accounts are separate account types. A client account cannot be converted into a clinician account, and a clinician account cannot be converted into a client account. Accounts also cannot be merged across roles. If you need both types of access, you may need separate account setup for each role.

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Can payouts be split automatically between clinicians?

No. Thrizer does not support automated payout splits between clinicians. Each team has one payout bank account. If a practice needs to divide funds between clinicians, that needs to be handled outside Thrizer.

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What happens if a client’s payment fails?

If the client’s payment fails, the charge does not complete and the claim is not submitted. The clinician should resolve the payment issue with the client and retry the charge after a valid payment method is available. Thrizer does not submit automatic claims without a successful payment.

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What Thrizer does

Thrizer enforces system constraints for payments, claims, accounts, and payouts. When a workflow is unsupported, Thrizer may still be able to help identify a supported path. Depending on the situation, that may involve a different payment type, a different charge structure, Self-Pay, a client-submitted superbill, or support review.

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What insurance determines

Insurance carriers determine final claim outcomes, reimbursement amounts, deductible application, and claim timing. A Thrizer-supported workaround does not guarantee that an insurer will accept a claim, reimburse a claim, apply a claim to the deductible, or process the claim within a specific timeframe.

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What if my situation is not listed here?

Contact Thrizer support if you are unsure whether a workflow is supported. Some situations can be reviewed manually, especially when a workflow depends on missing information, a benefit check issue, a failed claim, or a practitioner type that needs additional review. Support can help identify whether there is a supported path, but insurance carriers determine final claim outcomes and reimbursement.

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