Claims and superbills for clients

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Overview

Use Client Portal → Claims to view claims that have been submitted through Thrizer. You can also generate a superbill PDF from Client Portal → Payments for your own records.

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If my clinician said payments are automatically claimed, do I need to submit anything?

Usually no. When your clinician uses OON Pay or Thrizer Pay, Thrizer submits the out-of-network claim automatically after the charge processes successfully. You do not need to do anything for those sessions. If you just need a superbill PDF for a Self-Pay session you already paid in Thrizer, you can generate one from Client Portal → Payments using Generate Superbill. The export matches the filters currently applied to the Payments list. See Viewing payments and generating superbills.

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Where do I see my claims?

Go to: Client Portal → Claims Each claim shows Submission Date, Claim #, Appointment Date, Clinician, Amount, and Status. If you expected an automatic claim to appear here but do not see it, possible reasons include:

• The payment failed. No payment means no claim is submitted. Ask your clinician to retry the charge after updating your payment method.
• The session was Self-Pay. Self-Pay does not generate an insurance claim.
• Required claim information is missing. For example, a missing diagnosis, CPT, NPI, or other billing detail on the clinician’s side prevents claim submission.
• The claim is pending Thrizer support review. Some claims are held for manual review before they appear.

If none of these apply and the claim is still not visible after a few business days, Thrizer support can review the status.

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Claims list

The claims list shows:

• Submission Date
• Claim #
• Appointment Date
• Clinician
• Amount
• Status

To find a specific claim, use the search box on the Claims page to search by clinician name or claim number. You can search a full name like Jane Smith. Thrizer matches each word against the clinician’s first and last name, so multi-word searches work as expected.

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Claim details

Select a claim number to open claim details.

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What a rejected claim means

A rejected claim means the clearinghouse or the insurance carrier turned the claim away before reviewing it. No coverage decision was made. This is different from a denied claim, where the carrier reviewed the claim and decided not to pay it. The Client Portal shows a generic rejected message without the specific reason. Your clinician can see the specific rejection reason in their dashboard, so ask your clinician first. If support review is needed, contact Thrizer support through your Thrizer account. Rejections are usually caused by a submission detail, such as a practice NPI or Tax ID. Once the detail is corrected, the claim can often be resubmitted. See Claims processing timeline.

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I have a superbill from a provider who is not on Thrizer. What do I do?

Submit the superbill directly to your insurance carrier. Thrizer does not accept or submit client superbills, including by email. Client-side Upload Superbill was retired on August 9, 2026, and manual claim entry (Add Claim) has been removed from the Client Portal. If your clinician is on Thrizer, they continue to submit claims automatically through OON Pay or Thrizer Pay, so no action is needed on your side. Reimbursement is not guaranteed. Insurance carriers determine claim approval, reimbursement amount, deductible application, and processing time. Insurer timely filing rules still apply.

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Claims submitted before August 9, 2026

Superbills and manual claims you submitted before the retirement continue to process normally. You can still view them under Client Portal → Claims.

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