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Overview

This page summarizes what Thrizer does not support.

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Payment limitations

Thrizer does not support:
  • Splitting one session charge across multiple payment methods
  • Reassigning a completed charge to a different payment method
  • Automatically retrying failed charges
  • Direct ACH or bank-account payment for session charges (charges require a saved card)
  • Submitting a charge from the Clinician Portal with a session rate above your practice’s effective cap
If a payment fails, the charge fails and no claim is submitted. Add or update the client payment method before retrying. The default session-rate cap is $2,500. If your practice regularly needs to charge more, contact Thrizer support for prior review. Thrizer may approve a higher practice-specific cap, up to the absolute maximum of $25,000. A Thrizer administrator can still process an individual one-off oversized charge on your behalf. See Charging clients for details.

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Claim and billing limitations

Thrizer does not support:
  • Combining multiple charges into one claim
  • Combining unrelated CPT services into one claim
  • Submitting no-show or cancellation fees to insurance
  • Applying Thrizer Pay retroactively to past sessions
  • Billing insurance for sessions more than one calendar day ahead (OON Pay and Thrizer Pay require a Date of Service of today or tomorrow UTC)
Each charge corresponds to one claim. Each charge supports one primary CPT code. Multiple units of the same CPT code, such as 97110 × 3, are not currently supported. A different time-based add-on code is supported only when Thrizer has explicitly documented the exact primary/add-on combination; the currently documented combination is 96132 with 96133, with each code included once. For full claim and billing limitations, see Claim and billing limitations.

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Insurance limitations

Thrizer supports primary insurance only. Secondary insurance and coordination of benefits are not supported.

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Account limitations

You cannot edit a Thrizer account email address after account creation. Client and clinician accounts are separate account types. They cannot be merged, converted, or repurposed into each other. The same person can use the same email address for an invited client account and a separately created clinician account, but the two accounts remain fully separate. Data, history, and connections do not transfer between them. Team and practice role controls (such as Practice Role or Change Role) manage permissions within an account. They do not convert an account from one type to another. An email address can be associated with only one Thrizer team at a time. If you need the same person on more than one team, use a separate email or contact support. Thrizer does not offer self-service account deletion. Send deletion requests to support.

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Team payout limitations

A team has one payout bank account. Thrizer does not automatically split payouts between clinicians within a team.

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Thrizer’s role and failed payments

Thrizer works like a payment processor. Thrizer processes supported charges, sends payouts, and submits claims where the payment type supports claim submission. Thrizer does not act as a collections service. You are responsible for collecting and maintaining valid client payment methods, and for following up with the client when a charge fails. Thrizer does not automatically retry failed charges.

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Workarounds

Some operational workarounds require support review. Workarounds do not change the underlying product limitation and do not guarantee insurer acceptance, reimbursement, or claim approval.