How can I explain Thrizer to my clients?

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Simple way to explain this

Thrizer is a payment platform for private-pay practices with embedded out-of-network billing support. You can use Thrizer as your centralized payment platform for private-pay sessions, whether a client is paying fully out of pocket or using out-of-network benefits. It brings payment collection and supported out-of-network billing into one place, so clients do not have to manage a separate claim-submission process for every eligible OON Pay or Thrizer Pay session. Clients can also preview estimated benefits and session costs before starting care through your Benefits Widget.

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Simple way to describe Thrizer

You can use this short explanation in consult calls, emails, or FAQs:

I use Thrizer as my payment platform for private-pay sessions. If you have out-of-network benefits, Thrizer can also help check your benefits, estimate your session cost, and submit eligible out-of-network claims after sessions are charged. Any cost or reimbursement estimate is based on available benefit information, and the final outcome is determined by your insurance plan.

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Website or FAQ language

I am a private-pay provider. I use Thrizer as my payment platform for private-pay sessions. If you have out-of-network benefits, Thrizer can also help make the out-of-network billing process easier. Through Thrizer, you can check your estimated out-of-network benefits, see an estimated session cost, pay for sessions, and have eligible out-of-network claims submitted for you. If your plan reimburses for out-of-network care, reimbursement is determined by your insurance after the claim is processed. If you are eligible, you may also have the option to pay an estimated upfront amount instead of paying my full session fee and waiting for reimbursement. You can use the widget below to check your estimated out-of-network benefits and session cost. (widget link)

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Consult call language

I am a private-pay provider, so I do not bill insurance directly. I use Thrizer as my payment platform for sessions. If your plan has out-of-network benefits, Thrizer can also help check your estimated benefits, estimate your session cost, and submit eligible out-of-network claims after sessions are charged. Any reimbursement is determined by your insurance after the claim is processed, so the benefit check is not a guarantee. If you have your insurance card handy, we can check your estimated out-of-network benefits.

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If the plan needs manual verification

Your insurance plan may need manual verification before we can estimate your out-of-network benefits. Each client should use their own Thrizer account and enter the applicable insurance and subscriber information there, even when more than one client is covered by the same plan. If automated verification still does not return enough information, Thrizer Support will provide secure instructions for any additional documentation needed.

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Directory profile language

I am a private-pay provider and use Thrizer as my payment platform. If you have out-of-network benefits, Thrizer can also help estimate your benefits and support eligible out-of-network claim submission. You can use my Thrizer link to check your estimated benefits and session cost before getting started: (widget link)

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Onboarding email for clients

I use Thrizer as my payment platform for sessions. If your insurance plan includes out-of-network benefits, Thrizer can also help check your benefits, estimate your session cost, and submit eligible out-of-network claims after sessions are charged. Reimbursement is not guaranteed and is determined by your insurance plan after claims are processed. To get started, please use this link to check your estimated out-of-network benefits: (widget link) Enter your insurance information in your own Thrizer account. If another client uses the same insurance plan, they should use a separate account and enter the applicable insurance and subscriber information there. Once your account is set up, I will charge sessions through Thrizer moving forward. Depending on your eligibility, you may have different payment options:

• OON Pay: You pay the full session fee upfront, and Thrizer submits the out-of-network claim. Any reimbursement goes back to you.
• Thrizer Pay: If eligible, you pay an estimated upfront amount, and Thrizer advances the rest of the session fee.
• Self-Pay: You pay the full session fee, and no insurance claim is submitted.

Thrizer fees depend on the payment option. If you use Thrizer Pay, the client fee is 5% of the session fee and is charged when your clinician successfully processes the Charge. If you use OON Pay, the client fee is 1% of the session fee and applies only when insurance reimbursement is sent to you through Thrizer. If insurance reimburses $0 or pays you directly, no OON Pay client fee is charged. If you have questions or need help with claims, you can contact Thrizer support through your Thrizer account.

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Consent form language

By signing this form, you authorize Thrizer to support payment processing and out-of-network billing processes related to services rendered, including benefit checks and claim submissions when applicable. Charges processed through Thrizer appear on your bank or credit card statement as Thrizer. Optional language: For billing-related questions, you can reach out through your Thrizer account for support.

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What to avoid saying

Avoid language that may sound like a guarantee. Instead of:

• “Your insurance will reimburse you”
• “You will save money”
• “Thrizer confirms your coverage”
• “Thrizer submits superbills automatically”
• “You will pay a reduced fee”

Use:

• “Your plan may include out-of-network benefits”
• “Thrizer can estimate your session cost”
• “Your insurance determines the final outcome”
• “Thrizer can submit eligible out-of-network claims”
• “If you are eligible for Thrizer Pay, you can pay an estimated upfront amount”

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