What a Reimbursement Method means
For OON Billing, choose a Reimbursement Method to decide how the client pays upfront and where insurance reimbursement goes. Choose from the methods Thrizer shows for your client. The available options depend on their plan, verified benefits, deductible, claim history, and other eligibility requirements. To see which methods are configured for a named plan, use the Insurance plan table. A method listed there still depends on the client’s eligibility and any payer-specific restriction.Compare the methods
This table describes payments under pricing before November 2, 2026. See pricing effective November 2 for the new fees. Once you’ve chosen an available method, talk through its costs with your client.
Check
The insurer mails the check to the member address in its own records. Thrizer cannot see, confirm, or change that address, or redirect the check. The client should confirm or update that address directly through the insurer’s portal or member services. Changing an address in Thrizer does not change the insurer’s mailing record. For a direct-to-member check, the client obtains the insurer’s Explanation of Benefits (EOB) from the insurer or its member portal. Thrizer does not currently receive or provide that EOB. A Thrizer claim-history record or transaction export is not a substitute for the insurer’s EOB.Bank
When the plan supports Bank reimbursement, insurance reimbursement routes through Thrizer to the client’s linked reimbursement bank account. It is not returned to the card used to pay for the Service. The insurer decides the final amount and how long it takes to process the claim.Instant Reimbursement
Instant Reimbursement was previously called Thrizer Pay. To use this option, choose OON Billing with Instant Reimbursement. See the September 12 release notes for the rename and walkthrough videos.
Where to choose a Reimbursement Method
Practice action: Select OON Billing, then choose a Reimbursement method shown as available for the client. For the saved connection, start at Clinician Portal → Clients → select client → Overview → Clinician → Edit. Use Billing type selection for the accepted-connection requirement, permitted roles, and per-charge path. The client’s own bank setup is separate. Guide a Bank-method client through Reimbursement bank setup; adding a bank does not make a method eligible or redirect an insurer-issued check.If an insurer sends your client’s reimbursement to your practice
Contact Support through your Thrizer account before deciding what to do with the payment. Wait for the review before forwarding money, refunding the session charge, changing the client’s bank details, or requesting a reissue. Support will explain the next steps; a transfer or reissue isn’t guaranteed. The usual reimbursement destinations are listed above.Related articles
Billing types: Self-Pay and OON Billing
Decide whether a claim will be submitted.
Why Instant Reimbursement isn't available
Review the additional eligibility requirements.