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Short answer

Use Add Charge to bill a client through Thrizer.

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Where to add a charge

You can add a charge from:
  • Clinician Portal → Home → Add Charge
  • Clinician Portal → Clients → Add Charge
  • Clinician Portal → Clients → Client detail → Add Charge

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Charge fields

The charge workflow includes:
  • Client
  • Payment Method
  • Amount
  • Appointment Type
Client detail and charge workflows can also involve:
  • Selected clinician
  • Appointment date
  • Location
  • Service
  • Duration

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Group practices

In a group practice, the selected clinician on the charge is the provider of record for claim data and payout attribution. The logged-in user who creates the charge can be different from the selected clinician.

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What happens when a charge succeeds

For OON Pay and Thrizer Pay:
  1. The client payment method is charged.
  2. If payment succeeds, Thrizer submits the claim automatically.
  3. The clinician does not submit a separate manual claim for that charge.
If payment fails, no payment is collected and no claim is submitted. The payment issue must be resolved before retrying the charge.

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Charge types and limitations

Charges and claims must follow Thrizer’s product constraints:
  • One charge corresponds to one claim.
  • Each charge supports one CPT code.
  • A single charge cannot be split across multiple payment methods.
  • No-show and cancellation fees are self-pay only and are not submitted to insurance through Thrizer.