Skip to main content

​
Overview

“Add a new provider” is ambiguous in Thrizer. Depending on who is asking, it usually means one of three different things:
  • Add a clinician or team member to a practice (practice-admin action).
  • Update the insurance provider or payer on a client’s insurance (client action).
  • Connect a client to a therapist in Thrizer (invitation-based).
Use this article to send the question to the right path.

​
Are you a practice administrator adding a clinician or team member?

Use Clinician Portal → Team → Add Team Member to invite a new clinician or staff member to your practice. See Team members for the invitation flow, role definitions, and how team members interact with the Thrizer Widget.

​
Are you a client updating your insurance provider or payer?

Go to Client Portal → Settings → Insurance plan to add, edit, or replace your insurance information (including the insurance company / payer). See Linking or editing insurance.

​
Are you a client trying to add or connect to a new therapist?

In Thrizer, clinician–client connections are invitation-based. Clients generally do not add clinicians from their own portal. Instead:
  1. Ask the clinician to send you a Thrizer invitation (or a Thrizer Widget / benefit check link from their practice).
  2. When the clinician invites you, a pending connection appears under Client Portal → Clinicians.
  3. Select Accept on that row to connect. See Clinician connections.
You can also submit an out-of-network claim through Thrizer for a provider who is not a Thrizer clinician by uploading a superbill from Client Portal → Claims → Upload Superbill. Client-side superbill upload is available until August 9, 2026. Add Claim (manual claim entry) has been removed from the client portal. See Claims and superbill uploads.

​
If you’re still not sure

If the term “provider” is not clear in context, ask which of the three scenarios above applies before selecting a path. If it’s still unclear, contact help@thrizer.com with a short description of what you’re trying to do.

Team members

Practice administrators — invite and manage clinicians and staff.

Linking or editing insurance

Clients — update your insurance provider or payer information.

Clinician connections

Clients — accept a clinician’s invitation to connect in Thrizer.

Claims and superbill uploads

Clients — submit a claim for a therapist who does not use Thrizer.