Insurance updates
Correction (September 2, 2026): Current policy applies to every plan in the Blue Cross Blue Shield umbrella, not only the Elevance plans named in this original announcement. Standard Thrizer pricing applies, with no BCBS-specific fee change. See the linked guide for the current policy.
Elevance Health plans now reimburse by paper check only
Elevance Health has updated its guidelines so that third-party entities like Thrizer are no longer permitted to receive reimbursement on a client’s behalf. Effective today, Thrizer Pay and OON Pay direct deposit are not available for these plans, and clients receive reimbursement by paper check directly from their insurance company.
Plans affected: Anthem BCBS, Carelon, NYSHIP (administered by Carelon), and Wellpoint.
Who this affects: clinicians and clients with active or upcoming charges on any of the plans above.
What changes:
- Clinicians can charge affected clients as usual. Thrizer continues to submit claims, and clients receive paper checks once claims are approved.
- Former Thrizer Pay clients now pay the clinician’s full cash rate upfront and wait for a paper check (typically ~6 weeks, varies by plan).
- Former OON Pay direct deposit clients receive a paper check instead of a direct deposit.
- Standard Thrizer pricing applies. There is no BCBS-specific fee waiver, surcharge, or other fee change.
What to do: see BCBS reimbursement and provider registration for the current reimbursement and registration policy. Every billing practice or entity serving a client with a BCBS umbrella plan must find and register with its Local / Host Plan.
Bug fixes
Resending or relinking a team-member invitation now works
The Resend invite and Relink actions on the Team members page no longer fail for Practice Administrators or Team Owners, and no longer create broken invites for anyone else. New team members who accept a resent invitation are correctly attached to your practice.
Who this affects: Practice Administrators and Team Owners who resend or relink an outstanding invitation from the Team members page.
Why it matters: previously, selecting Resend invite or Relink on a pending team member’s row could return an error and never send the email. In other cases, it sent an invitation that didn’t attach the new clinician to your practice, so the clinician couldn’t see practice-level data after accepting. Both paths are now fixed.
What to do: nothing. If a team member never received a resent invitation, use Resend invite again on their row. If someone already accepted a broken invite before this fix and appears disconnected from the practice, contact Thrizer support through your Thrizer account. See Team members. 
