August 7, 2026 — Mailing address and Team Owner prompts

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Updates

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New claims now use your practice’s Mailing Address when it is complete

If your Practice Settings has a complete Mailing Address (street, city, state, and ZIP), Thrizer now uses that address as the practice address on new claims. If the Mailing Address is blank or incomplete, claims continue to use your Business Address, exactly as before. Who this affects: practices that have filled in the optional Mailing Address field in Practice Settings, and any practice that wants its claims correspondence sent to an address different from its legal business address. Why it matters: the practice address on a claim is the address payers use for paper correspondence, denials, and paper checks. Using your Mailing Address lets you keep your legal Business Address on file for tax forms while sending claim-related mail to a different location, such as a PO Box or a billing office. What to do:

• If you want claim correspondence to go to a different address than your legal business address, open Practice Settings and fill in Mailing Address with a complete street, city, state, and ZIP. See Settings and profile.
• Leave Mailing Address blank if you want claims to keep using your Business Address. The Mailing Address field remains optional.
• Claims created before this update keep the address they were originally stamped with. Only new claims (and claims that are recreated) use the updated address preference.

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Sole-proprietor practices now submit the clinician’s name as the billing name

When a payer is set to bill claims under your practice (Qualifier 85) and your practice has no group NPI on file, Thrizer now submits the rendering clinician’s full name (“First Last”) as the billing name on the claim, alongside the clinician’s Individual NPI. Practice-level details that are not person-specific, such as Tax ID, address, and taxonomy, continue to come from your practice. Practices that do have a group NPI are unaffected: those claims continue to submit the practice name with the group NPI, exactly as before. Who this affects: sole-proprietor practices and other practices billing under the practice on at least one payer without a Type-2 group NPI in Practice Settings. Why it matters: pairing the rendering clinician’s name with their Individual NPI keeps the billing identity internally consistent and can reduce payer rejections. Claim billing identity does not determine the payee on a Thrizer-issued 1099-K. What to do:

• If your practice has a Type-2 group NPI, add it in Practice Settings so claims continue to bill under the practice name. See Settings and profile.
• If your practice does not have a group NPI, no action is needed. Confirm that the First name and Last name on the rendering clinician’s profile are the legal names you want on claims. That is what payers will now see as the billing name.
• Claims created before this update keep the billing identity they were originally stamped with. Only new claims (and claims that are recreated) use the updated billing name. If you need an older claim resubmitted with the corrected name, contact Thrizer support.

For more on how claims are assembled, see How to submit a claim.

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Team Owner setup errors now name the missing role

When a practice does not have a Team Owner assigned, the clinician profile now shows a dedicated card that identifies the missing role. Previously the same situation showed a generic error, which was easy to read as a system problem. Who this affects: practices that have not yet elected a Team Owner. Why it matters: every practice should have one person with final ownership authority. The Team Owner role does not determine the payee on the practice’s 1099-K; tax reporting uses the eligible payee name and TIN stored for the clinician or practice. What to do: if you see a Team Owner warning, open Team members and follow the ownership-transfer steps. For a 1099-K request or payee correction, contact Thrizer support instead of changing a team member’s role. See Team members and 1099-K tax forms.

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Payout Report now flags rows with no Team Owner

The Export CSV dialog in the Payout Report now explains that the Practice Owner Email column will be blank for any practice that has not yet elected a Team Owner. Rows with no eligible recipient are also tagged with a No Recipient badge and are counted under a Skipped total at the top of the report. Who this affects: finance and operations staff reviewing payout reports. Why it matters: a blank Practice Owner Email used to look like a data problem. It now reflects a real setup gap that needs to be resolved in the practice, and the report tells you exactly how many rows are affected so you can plan the follow-up. What to do: if a payout report shows a No Recipient badge or blank Practice Owner Email, ask that practice to assign a Team Owner from Team members → Change Role → Team Owner. Once the owner is elected, the next report will fill the row in automatically.