August 13, 2026 — Retry notice for temporary payer errors

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Updates

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Transient payer errors now show a retry-friendly message

When an insurance payer’s automated eligibility system is briefly unable to respond, the benefit check result now shows an amber Unable to check benefits notice with a short “this may be a temporary issue, please try again” body and a Try Again action. Previously, the same situation surfaced a red Unable to Verify Benefits screen with the raw payer error text (“Unable to Respond at Current Time”) as the main copy, which read like a coverage denial. Who this affects:

• Clinicians running an automated check from the Instant Benefit Checker in the Clinician Portal.
• Clients and prospective clients running a check through the Thrizer Widget.

Why it matters: a temporary payer outage is not a coverage denial. The new copy makes that clear and points you to the right next step. Retry instead of treating the client as ineligible. What to do:

• If you see Unable to check benefits, use Try Again. Most transient payer errors clear on a retry.
• If retries keep failing, request a manual benefit check by emailing help@thrizer.com.

See Checking client benefits and How to use the Instant Benefit Checker.