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Updates

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Upload Superbill has been removed from the Client Portal

As announced on July 22, 2026, client-side superbill upload is retired as of August 9, 2026. The Upload Superbill button no longer appears on Home or on the Claims page in the Client Portal, and the sunset notice has been removed. Who this affects: clients who previously uploaded superbills themselves. This was typically for providers who are not on Thrizer. What still works:
  • Claims already submitted are not affected. Superbills and manual claims you submitted before August 9, 2026 continue to process normally, and you can still view them on the Claims page.
  • Generate Superbill still works. You can still generate a superbill PDF for your own records from the Client Portal.
  • If your clinician is on Thrizer, they continue to submit claims automatically through OON Pay and Thrizer Pay. No action needed.
  • Insurance link and retry prompts still appear on Home and Claims when your insurance is not yet linked, so you can finish linking your plan for benefits and reimbursement.
What to do:
  • If you have a superbill from a provider who is not on Thrizer, email it to help@thrizer.com and the Thrizer team can help.
  • If your clinician uses Thrizer, no action is needed.
See Claims and superbills and How to submit a claim.